All Internet Service Providers allow customers to freely browse the internet and retrieve their email using a web browser (Microsoft Internet Explorer, Mozilla Firefox, etc.). Optionally, to retrieve email, a customer can use also use an email client (Microsoft Outlook, Microsoft Outlook Express, Windows Live Mail, etc.). When a customer purchases internet service, many Internet Service Providers previously offered MSN Premium to browse the internet and retrieve email. MSN Premium is not required to retrieve email or browse the internet but some customers prefer to use it. Recently, many Internet Service Providers have decided to no longer sell or support MSN Premium. Therefore, MSN Premium has expired and you can no longer sign in to browse the internet or retrieve email.
To resolve this issue, please perform one of the following two options:
Option 1: Free Email Account
Microsoft has converted MSN Premium Email Accounts (@msn.com, @hotmail.com or @live.com) to free Hotmail Email Accounts which are accessible using a web browser via http://www.hotmail.com. Your internet service provider also offers free email accounts which are accessible via your internet service provider's website. Example: http://www.mycenturylink.com and http://www.verizon.net. The customer can obtain more information on this subject by calling their internet service provider.
Qwest/CenturyLink: (866) 642-0444
Verizon: (800) 922-0204
Option 2: Paid Subscription
Some customers may want to continue to use MSN Premium. To do so, they must now pay fee in addition to the cost of their internet service. The MSN Premium subscription fee is approximately $9.95 per month. To subscribe to MSN Premium, please call MSN at (866) 205-6768.
To resolve this issue, please perform one of the following two options:
Option 1: Free Email Account
Microsoft has converted MSN Premium Email Accounts (@msn.com, @hotmail.com or @live.com) to free Hotmail Email Accounts which are accessible using a web browser via http://www.hotmail.com. Your internet service provider also offers free email accounts which are accessible via your internet service provider's website. Example: http://www.mycenturylink.com and http://www.verizon.net. The customer can obtain more information on this subject by calling their internet service provider.
Qwest/CenturyLink: (866) 642-0444
Verizon: (800) 922-0204
Option 2: Paid Subscription
Some customers may want to continue to use MSN Premium. To do so, they must now pay fee in addition to the cost of their internet service. The MSN Premium subscription fee is approximately $9.95 per month. To subscribe to MSN Premium, please call MSN at (866) 205-6768.
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