When using Microsoft Windows Server, you may encounter the error message: "Unable to create a shadow copy." In the Event Viewer, you may find the following Event: "Event ID: 7001 - Source: VSS - Unable to create a shadow copy." This event involves the Volume Shadow Copy Service (VSS). Most likely the Server was rebooted while creating a Shadow Copy. Many websites describe deleting or renaming the C:\WINDOWS\SYSTEM32\WBEM directory used by Windows Management Instrumentation to resolve this issue. This is not correct. Following are the steps to resolve this issue:
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- Double-click My Computer.
- Right-mouse click the Hard Drive causing the problem.
- Click the Shadow Copies tab.
- Select the appropriate Volume.
- Click Disable.
- Click OK.
- Click Start - Control Panel - Administrative Tools - Scheduled Tasks.
- Delete all tasks related to the Volume Shadow Copy Service.
- Reboot the Server.
- Double-click My Computer.
- Right-mouse click the Hard Drive causing the problem.
- Click the Shadow Copies tab.
- Select the appropriate Volume.
- Click Enable.
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