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Unable To Install The Client Server Security Agent Error Copying Ofcscan.ini

When attempting to install the Trend Micro Client/Server Security Agent, you may encounter the following error message: "Unable To Install The Client Server Security Agent Error Copying Ofcscan.ini"  Within the C:\WINDOWS\OFCNT.LOG, you may also see the error message:

[InternalCopyOneFile]Load one DLL => Path : c:\temp\{4F5AFDC5-C85F-457E-8903-FBE722B31B74}\{6A8804AF-A6E7-4775-BAA3-E11E76A8EF50}\ Fname : SETUPIO.DLL
[InternalCopyOneFile]Copy One file fail. err=2

To resolve this error message, perform the following steps:

  1. Browse to the directory: \ofcscan\Admin\Utility\ClientPackager\

  2. Double-click clnpack.exe (Trend Micro Client Packager)

  3. Create a packaged MSI.

  4. Close the Trend Micro Client Packager.

  5. Right-mouse click the created MSI file and select Properties.

  6. Click the Compatibility Tab.

  7. Under the Compatibility mode section, select the Run this program in compatibility mode.

  8. Select Windows 2000.

  9. Click Apply.

  10. Click OK.

  11. Run the package to install the Trend Micro Client/Server Security Agent.

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