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Qwest Bot Infection

When using a web browser to browse the internet, you may receive notification from the Qwest Consumer Protection Program that your computer network is infected with Bots.  You will then find that you are unable to freely browse the internet.  The notification may be similar to the one listed below.  Normally when Malwarebytes has been fully updated and a scan has then been run, Malwarebytes should find and fully remove the TDSS Rootkit.  But if it does not, Kaspersky has created a free tool entitled TDSS Killer.  It very quickly identifies the TDSS Rootkit and removes it.

Qwest Bot Infection Notification:

The Qwest Security Services team has received numerous complaints regarding UBE and/or other unacceptable traffic originating from a computer or computers on your network.
Your system may be infected with a 'bot'.  Computers infected with bots are considered compromised hosts. They may be used to send spam (also called Unsolicited Bulk Email or UBE), scan other computers for vulnerabilities, take advantage of security holes, and be used as part of Distributed Denial of service attacks (DDoS) in addition to the spam hosting.  These programs also allow your computer(s) to be used by spammers to hide the identities of their sites. These bots are often spread by viruses or worms.

Sending or supporting UBE, scanning, exploiting other computers and participating in denial of service attacks are all against Qwest's Acceptable Use policy, and Qwest is notifying you of this issue with a warning.  Further complaints may result in action including blackholing of the offending IP address.Please make sure your system software is up to date, install antivirus software and scan your hard disk(s) to remove all viruses, trojans or other software which allows remote control of your systems.  Please notify all computer users to whom you have sent email messages that you may be infected, and that they need to scan their hard disk(s) to the stop the further spread of viruses.  Qwest also recommends checking to be sure that you are not running an open proxy or an open relay. More information on open relays can be found at: http://www.mail-abuse.com/an_sec3rdparty.html

If you believe you have an open proxy, check the documentation for your proxy server or firewall for information on how best to secure it.

You have been unsuccessful in removing viruses and/or malicious software from this computer or another computer associated with this account. Due to the continuing malicious traffic being sent from this account, we have restricted your access at this time.

You may need to obtain third party help in cleaning your computer.

Once you have cleaned your computer, please call 1-888-777-9569 to restore unrestricted Internet service.

http://www.smartnetadmin.com

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