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Microsoft Windows Update - Page Cannot Be Displayed

If you browse to Microsoft Windows Update using Microsoft Internet Explorer and receive the error message, Page Cannot Be Displayed, first insure that the System Clock in the lower right-hand corner of your screen is set to the correct time, timezone, month, day and year.  You may also need to reset Internet Explorer to Defaults via Start - Control Panel - Internet Options - Restore Advanced Settings and Reset.  If this does not correct your problem, you may be infected with the TDSS Rootkit.

Sometimes computers become infected with the TDSS Rootkit which forces the web browser to popup unusual websites or prevents the user from going to Windows Updates.  Additionally, there are a number of other effects related to this infection.  Normally when Malwarebytes Anti-Malware has been fully updated and a scan has been fully completed, Malwarebytes Anti-Malware should find and fully remove the TDSS Rootkit.  But if it does not, Kaspersky has created a free tool entitled TDSS Killer.  It very quickly identifies the TDSS Rootkit and removes it.

It is also possible that the Windows Firewall, Windows DNS, Windows TCP/IP and Windows Winsock has been corrupted.  Please perform the following steps to reset these components to default settings:

  1. Click Start - Run.

  2. Type: cmd

  3. Hit Enter.

  4. Type: ipconfig /flushdns

  5. Hit Enter.

  6. Type: nbtstat -R

  7. Hit Enter.

  8. Upon completion, reboot.

  9. Click Start - Run.

  10. Type: cmd

  11. Hit Enter.

  12. Type: nbtstat -RR

  13. Hit Enter.

  14. Upon completion, reboot.

  15. Click Start - Run.

  16. Type: cmd

  17. Hit Enter.

  18. Type: netsh int ip reset c:\resetlog.txt

  19. Upon completion, reboot.

  20. Click Start - Run.

  21. Type: cmd

  22. Hit Enter.

  23. Type: netsh winsock reset

  24. Hit Enter.

  25. Upon completion, reboot.

  26. Click Start - Run.

  27. Type: cmd

  28. Hit Enter.

  29. In Windows XP, type: netsh firewall reset

  30. Hit Enter.

  31. In Windows Vista and Windows 7, type: netsh advfirewall reset

  32. Hit Enter.

  33. Upon completion, reboot.
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