Eugene Computer Repair

When a web browser is instructed to load a web page, it compares the existing web page with the cached web page.  If changes have been made to the existing web page that are not present in the cached web page then it loads the existing web page.  However if an Adobe Flash file or a picture on the existing web page have the same name as the cached web page then this information will often be loaded from the cache.  This can be an especially frustrating experience.  Some recommend the use of META tags which by themselves have distinct limitations that do not address the issue described.  Some recommend changing the filenames on a dynamic or continuous basis.  This solution works but could be quite elaborate.  I believe the following solution is simple and the most comprehensive.  The following javascript fully reloads the web page once on load: Javascript (reload.js): function reload() { if (self.name != '_refreshed_') {     self.name...

Unfortunately, malware developers have hijacked the email address of popular businesses.  Following are the most common email addresses that are used to send malware: customer.details@facebook.com password.service@facebook.com support@facebook.com parcel.delivery@ups.com delivery@ups.com tracking@ups.com manager@ups.com delivery@fedex.com tracking@fedex.com delivery@dhl-usa.com With client approval, I typically block these domains entirely using Microsoft Exchange Sender Filter. http://www.smartnetadmin.com

If you see this entry in your Event Log, it is an indication that Microsoft Visual C++ 2005 SP1 needs to be reinstalled. http://www.smartnetadmin.com

Windows 7 Windows 7 Ultimate: 4 GB (32-Bit), 192 GB (64-Bit) Windows 7 Enterprise: 4 GB (32-Bit), 192 GB (64-Bit) Windows 7 Professional: 4 GB (32-Bit), 192 GB (64-Bit) Windows 7 Home Premium: 4 GB (32-Bit), 16 GB (64-Bit) Windows 7 Home Basic: 4 GB (32-Bit), 8 GB (64-Bit) Windows 7 Starter: 2 GB (32-Bit), 2 GB (64-Bit) Windows Vista Windows Vista Ultimate: 4 GB (32-Bit),  128 GB (64-Bit) Windows Vista Enterprise: 4 GB (32-Bit), 128 GB (64-Bit) Windows Vista Business: 4 GB (32-Bit), 128 GB (64-Bit) Windows Vista Home Premium: 4 GB (32-Bit), 16 GB (64-Bit) Windows Vista Home Basic: 4 GB (32-Bit), 8 GB (64-Bit) Windows Vista Starter: 1 GB (32-Bit), N/A (64-Bit) Windows XP Windows XP (All Versions): 4 GB (32-Bit), 128 GB (64-Bit) Windows XP Starter Edition: 512 MB (32-Bit),  N/A  (64-Bit)

There are three options to disable Malwarebytes Real Time Protection: Option 1 Right-click on the MBAM icon in the System Tray and uncheck  Enable Protection. When asked, "Are you sure you want to disable the MBAM Protection Module?", click Yes. Right-click on the MBAM icon again and then uncheck Start with Windows. The Protection Module is now disabled and will not restart. Option 2 Click Start - Run. Type: regedit Click OK. Browse to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run Delete the Malwarebytes Real Time Protection registry key. Reboot the computer. Option 3 Another way to keep MBAM from loading at startup is to launch MBAM, click the Protection Tab and uncheck Start with Windows under General Settings.

Please Note: The following instructions involve Sender Filter.  Sender Filter like all Microsoft Exchange Filters will only work if your Server is configured to use the SMTP Virtual Server.  If you are using the SMTP Connector, Exchange Filters are not applied to incoming email.  The only way of blocking email received by a Microsoft Exchange Server using the SMTP Connector is to address the problem using your Email Provider's webmail application.  For example if your incoming email is hosted by Yahoo, you would login to each individual webmail account and block the spam by domain or individual email address.  Please be aware that a small number of Email Providers do not use a Real Time Block list (RBL) nor do they provide their customers with webmail which allows them to block spam by domain or individual email address.  In those instances, you may want to switch to a professional Email Provider such as Yahoo Mail or Google Gmail.  You would then use ...

If you receive a dialog box that states: "Dll not found" or "The program can't start because dll is missing from your computer.  Try reinstalling the program to fix this problem."  The solution is normally to reinstall the application that is producing the error message.  If you still receive the error message, you may only need to perform the following steps: Click Start - Run. If the missing dll was msvcr71.dll, you would then type: regsvr32 msvcr71.dll   http://www.smartnetadmin.com

User StartUp Folder (Hidden Folder): %systemdrive%\users\%username%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup All Users StartUp Folder (Hidden Folder): %systemdrive%\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup   http://www.smartnetadmin.com

When using Windows Vista, the computer may not obtain an IP Address using DHCP.  This issue only occurs with Windows Vista in specific environments with Modems/Routers which do not support the DHCP Broadcast Flag.  There are two methods to resolve this issue.  The first option is to disable User Account Control.  The second option is to perform the following: Click Start  - Run. Type: regedit Hit Enter. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{GUID} In this registry path, click the (GUID) subkey that corresponds to the network adapter that is connected to the network. On the Edit menu, point to New , and then click DWORD (32-bit) Value . In the New Value #1 box, type DhcpConnEnableBcastFlagToggle , and then press ENTER. Right-click DhcpConnEnableBcastFlagToggle , and then click Modify . In the Value data box, type 1 , and then click OK . Close Reg...

Click Start - Run. Type: cmd Hit Enter. Type: ipconfig /all to display your IP Network Configuration. You first step is to ping the Gateway of your network i.e. the router that connects your computer to the internet: ping xxx.xxx.xxx.xxx Your next step is to ping the DNS Servers of your network: ping xxx.xxx.xxx.xxx If you can ping both the Gateway and the DNS Servers, your next step is to test the DNS Resolution of the DNS Servers: nslookup google.com If this resolves successfully, your network connectivity is most likely in proper working order.  If you are experiencing intermittent internet connectivity issues you can isolate the device that may be the issue by typing: trace google.com

When you install a trial version of Trend Micro Antivirus or Internet Security, you may find that the software does not provide an interface to change the Trial Version to a Full Version.  This does not mean that you have to uninstall the Trial Version in order to install the Full Version.  You can change the Trial Version into a Full Version by entering the Full Version Serial Number into the Windows registry.  Upon reboot, the Trail Version will then become a Full Version. Click Start - Run. Type: regedit Hit Enter. Browse to: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillin Double-click SerialNumber. Enter the purchased Full Version Serial Number including dashes. Reboot. http://www.smartnetadmin.com

When you use UltraVNC on a computer that is using Window Defender, Windows Defender may identify UltraVNC as spyware and may prompt you to remove UltraVNC.  If this occurs, you do not need to uninstall Windows Defender.  To resolve this issue, please do the following when prompted by Windows Defender: Click Review. From the drop-down list that is displayed beside UltraVNC, select Always Allow. Click OK. http://www.smartnetadmin.com

When you attempt to perform an ipconfig /release or an ipconfig /renew, you may encounter the error message: "RPC Server Is Unavailable."  The most likely cause is that the DHCP Client Service has been disabled on your computer.  To resolve this issue, please do the following: Click Start - Control Panel - Administrative Tools - Services. Double-click DHCP Client Service. Change the Startup Type to Automatic. Click Apply. Click Start. Click OK.

If you do not know the password for a user account, you can remove the password using the Active Password Changer CDROM from Active Password Recovery Software .  http://www.smartnetadmin.com

Click Start - Run. Type: control userpasswords2 Highlight the user account that you wish to automatically login. Uncheck User must enter a user name and password to use this computer. Click OK. Enter the password for the User. Confirm the password for the User. Click OK. http://www.smartnetadmin.com

There are two methods of logging into Windows XP - using the Welcome Screen or using the Username/Password dialog box.  The Welcome Screen is a graphical method of logging into Windows with an icon next to each Username.   The Administrator Account is a Built-In Account which cannot be removed.  Sometimes however, it is not displayed on the Windows XP Welcome Screen.  To login using the Username/Password dialog box rather than the Welcome Screen, please do the following: At the Welcome Screen, hit CTRL-ALT-DEL. The Welcome Screen will disappear and you will then see the normal Username/Password dialog box. In the Username field, type: administrator. In the Password field, type the administrator password.  The administrator password may be blank. Click OK. Note: If you do not know the Administrator password, you can remove the password using the Active Password Changer CDROM from Active Password Recovery Software . http://www.smartnetadmin.com

In this example, we will block the website, google.com: Click Start - Run. Type: notepad c:\WINDOWS\system32\drivers\etc\hosts Arrow down to: 127.0.0.1 localhost.  (This is the standard entry for a hosts file.  It is called a Loopback Address and must remain within the hosts file.) Hit the End Key. Hit the Enter Key so that you are now on a new line below 127.0.0.1 localhost. Type: 127.0.0.1 Hit the Tab Key. Type: google.com Your new line should look like the following: 127.0.0.1 google.com Click File - Save. You can now no longer browse to google.com.  To unblock a website, simply remove the line in question.  Some malware modifies your hosts file in order to block websites. http://www.smartnetadmin.com

If you change a User's Account Type to Standard/Power User using control userpasswords2, the User's Account Type will display as Unknown Account Type within the User Accounts Control Panel.  This is normal.  The User Account Control Panel only displays the Administrator and Limited Account Types.  However, setting a User Account Type to Standard/Power User has a number of advantages. It is a middle ground between Limited and Administrator. Unfortunately, the Windows XP User Accounts Control Panel does not display this information properly.  However, the User Account Type is stored properly and the information can be displayed using control userpasswords2. http://www.smartnetadmin.com

Launch Registry Editor. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\SpecialAccounts\UserList in the Registry Editor. Double-click the Administrator key in the right pane. If the Administrator key doesn’t exist, right-click on the above tree in the pane, choose New, DWORD Value, name it Administrator and press Enter. Double-click Administrator. Type 1 in the “Value data” box, and press Enter. Reboot.  In Windows Vista and Windows 7, you can perform the following: Click Start - Run. Type: cmd Hit Enter. Type: net user administrator /active:yes Hit Enter. Reboot. http://www.smartnetadmin.com

Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt. Use the arrow keys to select the Safe Mode with a Command Prompt option. If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER. Log on as an administrator or with an account that has administrator credentials. Click Start - Run. Type: cmd Hit Enter. Type: cd \windows Hit Enter. Type: cd \system32 Hit Enter. Type: cd \restore Hit Enter. Type: rstrui.exe Hit Enter. You can now perofrm a System Restore. Please Note: These steps will not function when using Safe Mode With Networking.  They will only work when using Safe Mode with a Command Prompt. http://www.smartnetadmin.com

The following format within the login script / batch file will do the trick.  The proper syntax for using findstr is generally published incorrectly on the internet. Login script / batch file: @echo off ver | findstr /i "5\.1\." > nul if %errorlevel% equ 0 goto winxp ver | findstr /i "5\.2\." > nul if %errorlevel% equ 0 goto winxp ver | findstr /i "6\.0\." > nul if %errorlevel% equ 0 goto winv ver | findstr /i "6\.1\." > nul if %errorlevel% equ 0 goto win7 :winxp echo Windows XP pause goto eof :winv echo Windows Vista pause goto eof :win7 echo Windows 7 pause goto eof http://www.smartnetadmin.com

Objective: To reinstall Windows XP in order to obtain a fresh install/registry, but without possibly deleting data stored on the drive by the customer. This document assumes that Windows XP is presently installed in the standard WINDOWS directory. Boot the computer from the Windows XP CDROM. Wait for Device Drivers to Load. Hit Enter to Setup Windows. Hit the F8 key to Agree. Hit ESC to Don’t Repair. Select the C Partition with the arrow keys and hit Enter. Hit C to Continue Setup. Hit Enter to Leave The Current File System Intact. Hit ESC for Different Folder. Backspace over WINDOWS and replace this with WINNT and hit Enter. Wait for Setup Files to be copied to hard drive. The computer now reboots and begins installation. Follow the prompts as normal in order to finish installation. The computer reboots. Follow the prompts as normal. Once the installation has completed, double click on C Drive. Click on View Contents of Drive. Go to Tools : Folder Options. Click on the View tab. C...

Microsoft PowerPoint Presenter View enables you to project the slides on the monitor while displaying the Slide Controls and Notes on the laptop. Setup Dual Monitors for Projector - 1 for Projector, 1 for Laptop User Right-click on the Desktop and select Properties. Click on the Settings tab. Clicked on the second monitor (the one with the “2” on it). Check the box next to Extend my Windows desktop onto this monitor. Change the resolution for this second monitor so that it matches that of your 1st monitor - most likely 1280 x 1024. You may now have to force your laptop computer to make use of this setting.  The method to invoke this will vary depending upon the laptop that you are using.  On a Dell Laptop, you will want to hold down the Function and F8 keys until you see the symbols displayed for Dual Monitors.  You will then want to let go of the keys which will switch to this mode.  You should now see a blank Windows Desktop on the projector and the normal Windows ...

The first thing you will want to do is access your Linksys router's web interface. Double-click the Internet Explorer icon on your Desktop. The default IP Address of a Linksys Router is 192.168.1.1.  In the Internet Explorer Address Bar, enter the following: http://192.168.1.1 Hit the enter key on your keyboard or click Go.  You should now be prompted for the administrative username/password for your router.  If you are prompted for the administrative username/password, proceed to Step 4.  If you are not prompted for the administrative username/password, your router is located at a different IP Address.  To determine that IP Address, do the following: a.  Click the Start Button. b.  Click Run. c.  Type the following: cmd d.  Hit the Enter key on your keyboard. e.  Type the following: ipconfig f.  The Default Gateway Address is most likely the IP Address of your Linksys Router.  Perform Step 2 again using the Default Gateway IP ...

In Microsoft Outlook, click File. Click Import and Export. Click Export To A File. Click Next. Click Personal Folder File (PST). Click Next. Click the top Folder entitled Mailbox with your name displayed beside it. Check the box next to Include Subfolders. Click Next. Browse to a folder location to save the file. Click Finish. http://www.smartnetadmin.com

Right-mouse click the blue dot in the system tray found in the lower right-hand corner of your screen. Click OfficeScan Main. Check the box next to My Computer. Click Scan Drives. You can then minimize the application while it scans for viruses in the background. http://www.smartnetadmin.com

This document assumes that Adobe Acrobat Standard has been installed on your computer. You will not be able to perform these steps using Adobe Acrobat Reader. You must have the full product installed. Open the PDF file using Adobe Acrobat Standard.  You may have to right-mouse click the file and select Open With in order to accomplish this.  Adobe Acrobat Reader is the default viewer of this file format which will not allow you to set a password. In Adobe Acrobat Standard, click the Document Menu. Select Security. Select Restrict Opening and Editing Using Password. Click Apply. Check the box next to Require a password to open this document. Enter the password. Click OK. Confirm the password. Click File - Save.  The PDF document has now been secured with a password. http://www.smartnetadmin.com

This document assumes that Adobe Acrobat Standard has been installed on your computer.  You will not be able to perform these steps using Adobe Acrobat Reader.  You must have the full product installed. Open the Document in the normal fashion using Microsoft Word, Microsoft Excel, etc. Click File - Print. Select the Adobe PDF Printer and click OK. You will be prompted for a Save Location and Filename.  Name the file and then browse to the Save Location of your choice. Click OK.   http://www.smartnetadmin.com

Normally, your installation of Windows XP would include a DVD Decoder that would allow Windows Media Player to AutoPlay the DVD.  This is because a new computer typically includes CinePlayer or similar software that has installed the DVD Decoder for Windows Media Player.  If this functionality is not in place, you will have to perform the following: Download the K-Lite Codec Pack from http://www.codecpackguide.com/klcodec.htm When you AutoPlay the DVD, select Windows Media Player Classic which will then play the DVD. You can then resize the window to the appropriate size for playback.   http://www.smartnetadmin.com

From time to time, you may receive emails from Trend Micro Worry Free Business Security that require further analysis.  To troubleshoot the source of the email, you can export the log files and send them to Trend Micro's Support Staff for further review. Open Trend Micro Worry Free Business Security. Click Reports. Click Log Query. Select Desktop/Server. Select Behavior Monitoring Logs. Click Display Logs. Click Export. http://www.smartnetadmin.com

If you begin to encounter the error message "Some errors occurred while processing the requested task." in Microsoft Outlook Express, it may indicate that your Outlook Express DBX files have become corrupt.  Corruption can occur due to fragmentation on your hard drive, a virus infection, the amount of mail stored within Outlook Express, etc., etc.  Unlike Microsoft Outlook PST files that can be repaired using the Microsoft Outlook Inbox Repair Tool , Outlook Express does not include a free repair tool. Solution One There are a number of commercial Outlook Express repair tools in the marketplace.  Many of them are not actual repair tools, they simply assist you in the process of recovering data from a corrupt DBX file rather than resolving issue directly.  Fortunately, Repair Tool for Outlook Express can directly repair the DBX files associated with your mail account. Solution Two Your next solution is to upgrade to a different mail client.  Suggested Mail Clien...

On an Intel motherboard, this normally refers to the Intel Management Engine Interface.  The easiest method to obtain this driver is by using the Intel Driver Update Utility . http://www.smartnetadmin.com

Within the Device Manager, a device entitled Portable Device is displayed with a yellow exclamation mark.  The device may also display a drive letter.  Example: Portable Device - H:\ A device entitled Portable Device normally refers to a USB port that has not been associated with the appropriate driver.  You may also notice that on the General Tab for the device, a Code 19 is displayed with the following text: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. The following steps resolve this issue: Click Start - Control Panel. Double-click System. Click the Hardware Tab. Click Device Manager. Right-mouse each Portable Device and select Uninstall. Once each of the Portable Devices have been uninstalled, right-mouse click your Computer Name at the top of the list and select Scan For Hardware Changes. The devices should then be automatically installed. To confirm that this issue has been resolved, re...

The MultiRBL can be of great assistance.  You simply type in the Static IP Address asssociated with your network/mail server.  When you are listed on a Real-Time Block List (RBL) there will be a link to the organization which has designated that your IP Address be blocked.  This normally occurs because of a virus infection on your network.  Once the virus has been removed, you can request removal by clicking a link or button.  You may also need to check a box that confirms your understanding of the policies and procedures related to your IP Address being removed from the Block List.  The organization in question will then normally inform you that your IP Address will be removed from the block list within one hour. http://www.smartnetadmin.com

Click Start - Run. Type: regedit Hit Enter. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Delete UpperFilters Delete LowerFilters Reboot the computer. The devices will now display and function as normal. http://www.smartnetadmin.com

You may find that My Way Search Assistant is not displayed in Add/Remove Programs.  The following command will remove the program from Windows: Click Start. Click Run. Type: msiexec.exe /x{78d944d7-a97b-4004-ab0a-b5ad06839940} Hit Enter. http://www.smartnetadmin.com

When you browse the internet using Microsoft Internet Explorer, you may find that the background of all web pages displays as white.  The actual background of each web page is not displayed.   This is actually a display setting called Use High Contrast that has been enabled.  To disable this functionality, please do the following: Start - Control Panel - Accesibility Options. Click the Display Tab. Un-check "Use High Contrast." Click OK. http://www.smartnetadmin.com

Through trial and error, I have found that FastCopy is in fact the fastest method of copy.  This copy utility copies files using a large cache that is much faster than the standard copy/paste.  The best part is that if a file cannot be copied - rather than stopping the copy process and awaiting user input, the file is denoted on the screen as being skipped and the copy process moves on to the next file.  When the copy process completes, you can then investigate the reason for the skipped file.  The installation file is available from Cnet Download above. http://www.smartnetadmin.com

Depending upon the selected object, the following Actionscript will create a hyperlink: Method 1 on(release){ getURL("http://www.smartnetadmin.com", "_self"); //or _blank for a new window. } ; Method 2 on(press){ getURL("http://www.smartnetadmin.com", "_self"); //or _blank for a new window. } ; http://www.smartnetadmin.com

Click Start - Control Panel - Administrative Tools - Services. Stop Automatic Updates / Windows Updates. Delete the C:\Windows\SoftwareDistribution folder. Start Automatic Updates / Windows Updates. Download and then install the Subinacl.exe file. Start Notepad. Copy and then paste the following text into Notepad. cd /d "%ProgramFiles%\Windows Resource Kits\Tools" subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose Save this Notepad file as Reset.cmd. Double-click the Reset.cmd file to run the script. Note This script file may take a long time to run....

Click Start - Accessories - Run. Type: cmd Hit Enter. Type: fsutil resource setautoreset true c:\ Hit Enter. Reboot the computer. You may find that running chkdsk /r /x also resolves this issue.  The /r flag locates bad sectors and recovers readable information. The /x flag forces the volume to dismount first, if necessary. All open handles to the drive are invalidated.  The Administrative Tools - Event Viewer should log errors related to the issue you are experiencing such as Event 51 or Event 57.  If these Events are being logged, this may be an indication the hard drive is failing and needs to be replaced. Click Start, click Run, and then type: cmd At the command prompt, type: chkdsk /r /x Hit Enter. chkdsk then responds with: “Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts?” Click the letter y Click Start - Shutdown - Restart.

Conficker / Downadup is the one of the most sophisticated forms of malware. The quickest way to identify that a machine is infected with the Conficker / Downadup computer worm is when it comes back after being removed by Malwarebytes Anti-Malware. You may also observe that StartUp Control Panel identifies a randomly named file is being executed upon StartUp. The StartUp entry normally includes rundll32.exe and a randomly named filename. You may then observe this randomly named file in C:\WINDOWS or C:\WINDOWS\SYSTEM32. Using standard methods, this file cannot be deleted and the registry key which executes the DLL file returns after reboot. You may also find that Removal Tools from a variety of antivirus vendors do not in fact remove the worm. To remove this computer worm and the associated registry key, please perform the following steps: Install Ccleaner. Run Ccleaner. Install Malwarebytes Anti-Malware. Update Malwarebytes Anti-Malware. Run Malwarebytes Anti-Malware. If...

In order to fully optimize your system, we highly recommend the removal of the following software titles. It is our professional opinion that the following software titles considerably slow down a computer or may make your computer vulnerable to a spyware/virus infection. Abacast Client Acorbat.com Actiontec Gateway Adaware SE Personal Adobe Acrobat 4 0 Adobe Air Adobe Photoshop 5 5 Adware Away Apple Software Update AVG Free Bantec Service Agreement Coupon Bar Coupon Printer for Windows Crawler Smileys Crawler Toolbar Dell Datasafe Local Backup Dell Datasafe Local Backup - Support Software Dell Datasafe Online Dell Dock Dell Support Dell Support Center Diskeeper - replace with Smart Defrag Email Stripper Foxit Reader Get High Speed Internet Google Desktop Google Updater GotoAssist GoToMeeting HP Full Printer Software HP Update Inbox Toolbar Lavasoft AdAware Macromedia Flash Player - replace with Adobe Flash Microsoft Web Publishing Wizard Musicmatch for Windows Media Player Musicmatch...