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Charter Internet Email Access and Email Settings

Charter restricts access to their mail servers to only Charter customers.  If a customer is on Qwest Internet, Verizon, Sprint, Comcast, etc. when attempting to send or receive email using Charter mail servers, they will receive the error message:

571 You must connect from Charter IP space. E1110

Sender attempted to relay email while not connected to Charter IP space.  Charter subscribers may receive this message if their client IP address is not recognized as a Charter owned IP address.If the IP address the customer is sending from is a Charter owned IP address then this should be escalated to Charter Customer Support and should include the client IP address.

Microsoft Outlook Setup:

Microsoft Outlook 2010 Setup
Microsoft Outlook 2007 Setup
Microsoft Outlook 2003 Setup

If the customer is using a laptop or mobile phone, they should use the mobile mail settings below.

Notebook/Laptop Setup
Mobile Phone Setup

Optional Web Access:
http://webmail.charter.net

--Your Name: This is your real name.
--E-Mail Address: fill in your Charter e-mail address.
--Login Information: username is the first half of your email address, everything before the @ symbol.
--Password: your e-mail password
--Server Information: Incoming server pop.charter.net
--Server Information: Outgoing server smtp.charter.net
--When finished, click Test Account Settings
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