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Laptop will not boot with battery installed

The first step is to isolate if the problem involves the laptop motherboard or the laptop battery.  To do so, remove the battery from the laptop.  Power on the laptop without the battery.  If the laptop boots with the battery removed, we can normally conclude the motherboard is working fine and the problem involves the battery.

The most common reason for this problem is a bad battery that requires replacement.  Over time, lithium ion batteries lose their capacity to retain a charge and must be replaced.  The second most common cause is a bad power cord from the laptop to AC power that requires replacement.  The third most common cause is the BIOS and Windows Operating System are not fully configured to charge the battery. 

To fully configure BIOS and Windows Operating System, please perform the following steps:
  1. Disconnect laptop from AC power.

  2. Remove battery from laptop.

  3. With laptop disconnected from AC power and battery removed, hold down the power button for 30 to 45 seconds.

  4. After 30 to 45 seconds, reconnect AC Power.

  5. Hit power button once as normal.

  6. As computer is booting, insert battery.

  7. Allow battery to charge to 100 percent.  Confirm battery is charging by clicking Start - Control Panel - Power Options and the clicking the Power Meter tab.  This informaiton may also be located in the Battery Meter in the System Tray found in the lower right-hand corner.  If the Power Meter tab and/or Battery Meter is not present, this may indicate one or more of the following three issues:

    a.   BIOS Power Management is set incorrectly.

    b.  The Chipset and ACPI Driver for the motherboard have not been installed.

    c.  The Microsoft ACPI-Compliant Control Method Battery driver is not installed.

  8. If you wish to review the BIOS/Chipset/ACPI, please click Start - Shutdown and shutdown Windows.

  9. Remove the battery.

  10. Hit the appropriate Function Key to enter BIOS.

  11. Confirm that Power Management is set to Default Values and ACPI is enabled.

  12. Save BIOS changes and restart computer.

  13. Allow Windows to boot.

  14. Click Start - Control Panel - System - Device Manager and confirm the Chipset and ACPI driver for your laptop is installed.

  15. Expand Batteries.

  16. Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall.

  17. Click Start - Shutdown and restart Windows.

  18. As computer is booting, insert battery.

  19. Allow battery to charge to 100 percent. Confirm battery is charging by clicking Start - Control Panel - Power Options and the clicking the Power Meter tab. This informaiton may also be located in the Battery Meter in the System Tray found in the lower right-hand corner.
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