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How does your computer repair service compare with other service providers?

Following are a list of questions that you may wish to pose to our competitors in the industry.  In almost all instances, the answer to each of these questions is No - they do not perform this service.  This is an excellent method of determining the quality of your computer repair.  Each of these steps are key points not only in the resolution of a computer problem but also in the prevention of any future problem.  Additionally, these points emphasize the need to perform computer maintenance.  Simply put - when these key points are not addressed by our competitors, your computer repair is incomplete.

  • Have all malware items on the computer been removed?  Have steps been taken within Microsoft Windows to help prevent these items from returning?  Have steps been taken to restore Microsoft Windows to Default Security Settings that may have been changed by the malware?

  • If your computer is running Windows XP: Did you install Microsoft Windows XP Service Pack 3 and all cumulative updates?

  • If your computer is running Windows Vista: Did you install Microsoft Windows Vista Service Pack 2 and all cumulative updates?

  • If your computer is running Windows 7: Did you install all cumulative updates?

  • Has the registry been repaired?

  • Have the Start Up items been optimized for speed?

  • Have you reviewed my Windows Event Log?  Are there any important Windows Events that need to be addressed?

  • Have you reviewed my Device Manager?  Have all of my device drivers been installed?  Are they functioning properly?

  • Have the Microsoft Windows System Restore points been purged and reset?

  • Has the Microsoft Windows Services configuration been reset to default settings?

  • Has the Microsoft Security Center set to default settings which monitors my Antivirus, Firewall and other security settings?

  • Has the Microsoft Windows Firewall configuration been reset and using the default settings designed by Microsoft?

  • Has the Microsoft Internet Explorer configuration been reset and using the default settings designed by Microsoft?

  • Has the hard disc been fully defragmented?

  • Has the Local Group Policy and Local Security Policy been reset to default settings designed by Microsoft?

  • Has all unwanted software been removed from the computer? 

  • Has the Microsoft Windows Automatic Update folder been purged and reset?

  • Has the Microsoft Windows Management Instrumentation folder been purged and reset?

  • Has the Task Scheduler been purged and reset?

  • Is my computer using the latest, secure version of Adobe Acrobat Reader?

  • Is the Antivirus and Antispyware software enabled and using the latest antivirus/antispyware signatures?

  • Is my .Net Framework working properly?  If it was found to be not working properly, has it been repaired?

  • Is my Microsoft Windows Swap File set to the appropriate setting for the amount of RAM in my computer?
When we perform your computer repair, the answer to all of these questions is always Yes.  These are the key points that should always be addressed in complete and professional computer repair.

http://www.smartnetadmin.com

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