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Microsoft Windows XP Service Pack 3 Continuous Reboot

This issue may also produce a STOP ERROR with the error code of 0x000000e. This issue is commonly created by the use of a Windows CD such as Dell CD which has been prep'd for use with an Intel motherboard. When this CD is used on an AMD motherboard, this issue can occur.

Following are various methods that normally resolve this issue:

HP Method

  • Boot Computer in Safe Mode
  • Use Windows Explorer to browse to C:\Windows\System32\Drivers
  • In Folder Options, Show Extensions for Known File Types
  • Right-click intelppm.sys and rename it to intelppm.old
  • Restart Windows
Dell Method

  • Press F8 during startup and load the Microsoft Windows Recovery Console
  • Type the number that corresponds to your Windows installation
  • Log in as an administrator
  • Type cd c:\windows\system32\drivers at the command prompt
  • Type rename intelppm.sys intelppm.old
  • Restart Windows
Microsoft Method

  • Boot the Computer into Safe Mode
  • Press Windows R, type regedit, hit enter
  • Go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm
  • Right-click the Start entry in the right pane and select modify
  • Enter 4 in the Value Data box
  • Close regedit, restart the computer
User Community Method

  • Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt
  • Change the value of Start from 1 to 4
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