Eugene Computer Repair

When attempting to login as Administrator to osCommerce Online Merchant, you may encounter the message: "Error: The maximum number of login attempts has been reached. Please try again in 5 minutes."  The error message may recur for an extended period of time beyond five minutes which results in being unable to login as administrator.  Although not stated in the error message, this error message may actually indicate a corrupt installation of osCommerce Online Merchant.  You may need to backup the osCommerce Online Merchant MySQL database and reinstall the application. However if the issue is simply an incorrect Administrator Username and/or incorrect Administrator Password, you can reset the Administrator Username and Administrator Password using the following steps: To reset osCommerce Online Merchant Administrator Username and Administrator Password, please perform the following steps: Using PHPMyAdmin login to MySQL. Backup the MySQL database. Truncate the tables: admi...

To locate osCommerce Online Merchant version number, please perform the following steps: Using a web browser, browse to the osCommerce Online Merchant Admin directory. Login using your Administrator Username and Administrator Password. Click Tools. Click Server Info.  This issue has been resolved.

If you perform nslookup from a Computer that is not configured to use the existing Windows Domain DNS and/or the Computer is not joined to the Windows Domain, you will have to use the Fully Qualified Domain Name (FQDN) ala host.domain.suffix to nslookup a Computer inside the Windows Domain.  Example: computer01.mydomain.com.  First, please set the nslookup server to the Windows Domain DNS and then enter the FQDN of the computer you wish to lookup.

To perform nslookup from a specific DNS Server, please perform the following steps: Click Start - Run. Type: nslookup Hit Enter. Type: server [Server IP Address or Server Hostname of the DNS Server you wish to utilize] Hit Enter. Type: [Server IP Address or Server Hostname to lookup] Hit Enter. This issue has been resolved.  You are now using the specified DNS Server to perform nslookup.

When using Center Systems Second Copy on Microsoft Windows Server 2012, you may encounter the error message: "The Recycle Bin on [Drive Letter]:\ is corrupted.  Do you want to empty the Recycle Bin for this drive?"  When you click Yes, the dialog box only reappears.  To resolve this issue: Open an Elevated Command Prompt. Type: rd /s /q [Drive Letter]:\$Recycle.bin The Recycle Bin for that Drive Letter is then deleted.  Open Second Copy. Click Edit. Click Options. Click the Copy tab. Uncheck "Move deleted files to Recycle Bin." Click OK. This issue has been resolved.

When opening or closing a Service in the Services Control Panel, you may encounter the message: "Configuration Manager: The specified device instance handle does not correspond to a present device."  To resolve this issue, please perform the following steps: Click Start - Run. Type: regedit Click OK. Browse to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ [Service Name].  For example if the Automatic Updates Service is displaying this message, you would browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv. Right-mouse click the registry key and Export the registry key in order to make a backup. Delete the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\[Service Name] \Enum. For example, delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum. Close RegEdit. Click Start - Shutdown - Restart. This issue has been resolved.

On Microsoft Windows computers, the operating system does not include a native IPSec VPN Client that is compatible with the Watchguard IPSec VPN.  On Microsoft Windows computers, you must use a third-party application.  You can use the free and open source Shrew Soft VPN Client Standard for Windows.  When you install the Shrew Soft VPN Client, it defaults to installing the Professional version which requires a charge.  Please select Standard when installing the Shrewsoft VPN Client. https://www.shrew.net/download/vpn Please Note: It is also possible to use the WatchGuard IPSec Mobile VPN Client software to access the Watchguard IPSec VPN.  However the WatchGuard IPSec Mobile VPN Client is a commercial product that requires a fee.  It is also important to note that you do not want to install both the WatchGuard IPSec Mobile VPN Client and the Shrew Soft VPN Client on the same computer.  If you do so, your LAN connection will fail due to a co...

Public Static IP Address You may find the ISP does not provide a Public Static IP Address with a Business Account or any account type.  An example of this would be Clear Wireless Internet.  This issue can be surmounted by utilizing the DynDNS capabilities that exist within the modem and/or firewall you are using.  It may be preferable to upgrade the ISP modem to their currently supported model.  In the example of Clear Wireless Internet, this would be the Gemtek Clear Hub Express. ISP Modem Bridge Mode If the ISP modem does not have the capability of going into Bridge Mode, it may have the capability of utilizing IP Passthrough.  You would then enable IP Passthrough and disable the ISP Modem firewall as the subsequent firewall appliance for the VPN will block inbound internet traffic.  Or you could define port-forwards within the ISP modem rather than disabling the ISP modem firewall. In the Clear Wireless Gemtek Clear Hub Express: Select Advanced Settings ...

You may find that Watchguard Technologies VPN Documentation refers to the use of Watchguard Authentication Port 4100 but it does not illustrate this port is Disabled by default nor does it illustrate the method for enabling Watchguard Authentication.  Following are the steps to enable Watchguard Authentication Port 4100: Browse to Watchguard XTM Web UI. Click Firewall. Click Firewall Policies. Click Add Policy. Select Packet Filter. Select Packet Filter from drop down list WG-Auth. Select from Any-External to Firebox. Click Save.

 To upgrade Watchguard XTM Fireware: Browse to the Watchguard XTM Web UI.  Make a Backup Image of the Watchguard XTM Firewall. Download the latest stable Watchguard XTM Fireware binary for your Device. Browse to Watchguard XTM Web UI. Click System. Click Upgrade OS. Browse to the previously downloaded Watchguard XTM Fireware binary. Click Upgrade.

To perform Watchguard XTM Fireware backup: Browse to the Watchguard XTM Web UI. Click system. Click Backup Image. Enter an encryption key. Confrim an encryption key. Click Backup. Save file to your computer.

When you connect to a Watchguard Technologies IPsec Mobile VPN, you may find that your Watchguard Secure Client Virtual NDIS6 Adapter has not obtained a DNS or WINS Server.  Therefore, you are unable to access network resources by hostname.  Watchguard Technologies Support may tell you the process of obtaining DNS and WINS is automated when you define DNS and WINS in Network - Interfaces. Select XTM Web UI - Network - Interfaces - DNS Server - DNS Server IP Select XTM Web UI - Network - Interfaces - WINS Server - WINS Server IP After defining this information in Network - Interfaces and then saving the Watchguard Fireware configuration, you may find the Watchguard Secure Client Virtual NDIS6 Adapter ipconfig /all still does not display a DNS or WINS Server.  The DNS displays as fec:0:0:0:ffff::1%1, fec:0:0:0:ffff::2%1 and fec:0:0:0:ffff::3%1 (IPv6) ala 169.254.xxx.xxx (IPv4) ala DNS is unavailable.  Although the Watchguard XTM does not prompt to do so - you may find ...

The following steps are designed for Microsoft Windows 8 computers that will not boot normally or have corrupt User Profiles: The easiest way to restore a Microsoft Windows computer is by using Microsoft Windows System Restore.  System Restore is available in both Normal Boot and Safe Mode in Microsoft Windows.  System Restore will restore your system prior to a virus infection or program installation.  To do so, you select the Restore Point prior to the virus infection or program installation and Microsoft Windows will restore your System to its previously working state.  ( System Refresh is designed for uninfected Microsoft Windows computers that you wish to reset back to factory defaults.  System Refresh does not remove virus or malware infections.  A computer that is System Refreshed is still infected.  In comparison, System Restore will restore a system prior to a virus infection or program installation including malware installations. ) Windows 8...

If you perform a clean install of Microsoft Windows 7 on an HP Computer with an AMD Chipset Motherboard, you may find there is a missing Universal Serial Bus Controller driver.  Windows Device Manager Hardware ID for the device may display Vendor ID 0x1002 and Device ID 0x7814 which represents the PCI Database entry for AMD USB 3.0 Host Controller.  If you then download the AMD USB Controller Driver from the relevant HP Product Driver webpage and attempt to install the driver, you may encounter the message: Your system does not meet the minimum requirements for this update. 9996 HP may then recommend that you first download and install the AMD Chipset Driver from the relevant HP Product Driver page.  The AMD Chipset Driver may install successfully but you may still be unable to install the AMD USB Controller Driver from the relevant HP Product Driver page. To resolve this issue, you might then go to the AMD website and use the AMD Driver Autodetect which provides you with...